Cloud Contact Centre(Call Center) Solution Provider

Key Features of Contact Centre Platform

  • Automatic Contact Distributor (ACD)
  • Interactive Voice Response(IVR)
  • Auto Attendant (Digital Receptionist)
  • Anonymous Call Rejection
  • Call Recording
  • Call Presence (Agent Status)
  • Call Analytics (Live & Historical)
  • Call Pulling
  • Transfer Calls with One Click
  • Internal Chat
  • Three-Way Calling
  • Smartphone/App Integration
  • Voicemail to Email/Text
  • Priority Alerts
  • Softphones
  • Extension Dialing Number Change
  • Call Barging
  • Call Queue
  • Call Parking
  • Toll-Free Phone Numbers
  • Push to Talk
  • Direct Inward Dialing (DID)
  • Hold Music
  • Omnichannel-friendly
  • Voice Bridges (ATAs)
  • Follow Me
  • Call Monitoring
  • Conference Calling

Remote customer support call centre

Your agents can work from anywhere. You can set up a remote customer support centre in less than 30 minutes. No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.

Outbound call center for remote sales teams

Your sales team can reach customers from the comfort of their own homes. Create a centralised system with automated dialers, integrations with CRMs, etc. Make it a productive experience for your sales teams.

Phone number masking

Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.

VoIP Phone System

Manage domestic & international customer calls using our VoIP phone system. No additional infrastructure required – your agents can use existing smartphones and laptops to make and receive calls. Save cost by at least 30%, enable remote work and increase agent productivity.

Talk to an Expert

Welcome to the revolutionary world of WebWers IT solutions. Among several lucrative corporate IT solutions, Cloud contact center has been found very effective for clients. The utilization of the same infrastructure, technology, and software by numerous businesses sets our cloud based contact center solutions apart from other hosted contact centers. Organizations typically find that this structure is more economical because it eliminates the need for specialized infrastructure, hardware, and application.

Core call center features like call routing and reporting are included in a cloud call center solutions. It also includes labor optimization techniques, chatbots, and routing of the chart from digital channels, such as email and text messages.

The characteristics of WebWers cloud contact centers

Many customer service organizations find a WebWers cloud platform to be an appealing option due to a number of important features:

An advanced way to contact routing:

This directs customer inquiries to the proper agent based on the channel they were received through.

Voice response with integration:

This offers self-service functionality, gives callers vital messages, and routes phone calls to agents who are qualified to handle them.

Real-Time Reporting:

Monitoring and evaluation of contact center operations is done through real-time dashboards and retrospective reporting.

Optimization of workforce:

This offers supplemental modules that improve the operation of the contact center, such as labor management, quality monitoring, and gamification.

Voice analysis:

In order to perform a root cause analysis of phone calls, provide additional quality monitoring, and identify calls with particular attributes, such as an irate caller, voice interactions are analyzed.

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